Audiotext company UTel Networks recently unveiled a new product that uses the Internet to connect 900-operators with their customers via the phone. Dubbed Click-2-Talk, the feature facilitates conversation by providing a suite of payment options, such as credit card, check, and TELCO billing, and can be accessed via a button that can be placed on the Web chatter or operator’s website.
The product, which can be used by anyone from operators of phone-sex lines and psychic hot lines to common Web chatters, is easy to use and does not require downloads, upgrades, microphones, or speakers.
In development for several months, Click-2-Talk gives UTel a chance to bridge the Web market with a product that marries modern technology with traditional means of communication.
"We are branching out [insofar as] we are offering new products to webmasters so that they connect on the phone," UTel’s general manager, Manson Osmond, told AVNOnline.com. "So, it’s going outside our normal realm of business—still connecting people using the phone but offering a product to webmasters versus other audiotext companies.
"It’s a step into new technology," Osmond added. "It’s not necessarily a step into the Web market; it’s just offering a product to the Web-based user to allow their customers to connect through the phone. So, it still takes it back to the audiotext business, but using Web customers. It’s like converting the Web customer to an audiotext customer so they get to use both."
