A one-time offer to compensate beta-test CCBill900 clients for uncollected 900-number telephone billing transactions between January and March has been offered by CCBill.
The company said those transactions were processed with their first 900-number third-party vendor, used by CCBill to bill and collect on behalf of 900-number clients who agreed to help CCBill test the new service before and just after its hard rollout.
"Because of the unique circumstances that surround this incidence… CCBill management has decided to make this special, one-time only gesture to compensate CCBill900 telephone billing clients for all transactions processed during (January-March)," the company said in a formal announcement. "As part of this gesture and as a thank you for beta testing this new product, CCBill will pay out these clients 100 percent of billed activity, minus their normal 900-number fees, even though 20-30 percent of 900-number billed activity would normally go uncollected."
CCBill marketing coordinator Sherri Pang was unavailable for comment before this story went to press.
Affected clients will be sent specific details and receive payment within the next two CCBill payment cycles, the company said, with all payments from March 11 forward that were received from CCBill's new, unidentified vendor, beginning after those initial adjustment payments.
"[We] reminded its clients about the inherent risks associated with alternative billing methods," CCBill continued, "and the need to understand that CCBill cannot guarantee payment from these methodologies."
CCBill900 is designed to gain new market segments for clients by helping them "capture millions of additional consumers who do not have or choose not to use credit cards. The addition of CCBill900 to its service offerings rounds out CCBill’s comprehensive suite of payment options by offering consumers a 900 billing option in addition to online credit cards, checks and dialer alternatives," the company said when the product rolled out in full in March.
The program was designed to let consumers buy – without having to provide personal account information online – subscriptions to "thousands of subscription-based Websites and electronic venues" for which the company offers things like e-ticketing access by way of monthly telephone bills.
