Dr. Sharon Mitchell, director of AIM Healthcare, said that clients’ test results have been held up for several days because of new quality controls being implemented at its lab.
“Nothing is wrong,” she told AVN.com, “it’s just that the turnaround time, which is normally one day, is turning out to be three, four, even five days for some clients.”
The good news, she said, is that the controls being implemented by Roche Diagnostics (the maker of the test) will improve the system. It’s just that while they are being put in place the lab is only able to do test runs, not actual tests.
She said that turnaround time will be cut down to two days starting tomorrow, and back to its normal one-day by the beginning of next week.
Mitchell said she was not initially informed that only test runs, as opposed to actual tests, were being conducted. She only found out today, Feb. 3, that “the massive amount of test runs have been completed, along with a ton of paperwork, and production will resume tomorrow.”
She added, “AIM Healthcare Foundation is truly sorry for any production problems this may have caused. AIM is not taking this matter lightly, and we will be looking into alternatives so this will not happen again.”
