Payment processing company DHD Media now includes amateur niche specialists Homegrown Video in its roster of clients that use the company’s customer support, merchant processing, and RevEx affiliate platform services.
Homegrown says the company will offer DHD Media’s services both on- and offline.
“This move speaks to the maturing online atmosphere. Surfers are far more sophisticated than they were a few years ago,” says Homegrown Chief Executive Officer Spike Goldberg. “They understand that they have options; they need to feel like their business is valued, respected, appreciated.”
Through DHD Media, Homegrown customers will have access to a team of customer services representatives 24 hours a day, seven days a week, and 365 days a year. There are no phone trees, voicemail messages, or busy signals. Email support features online representatives with a reply time of 45 minutes or less. Members who choose not to utilize phone or email support can troubleshoot with a variety of online support tools.
“Homegrown Video is a true pioneer and a company that transcends adult, frequently appearing in pop cultural articles and exposés,” says DHD Chief Executive Officer Ron Jenkins. “DHD Media is the leader’s choice, and it will suffice to say that Spike’s company definitely qualifies.”
DHD’s RevEx platform will provide administration, payouts, tracking, and real-time online reporting for Homegrown affiliates.
“The switch to DHD Media was a breeze,” says Spike. “Since adding RevEx, we’ve noted sign-up increases and profited from the top-notch management of our processing account.”
