LOS ANGELES—Just as brick and mortar store owners accept shoplifting as one of the “costs of doing business,” anyone selling digital goods and services, or processing any online monetary transactions has similarly accepted chargebacks as one their costs of doing business.
Mobius
Payments has announced that it is now offering Mobius Chargeback Resolution
Service: a managed chargeback prevention service that results in credit card
issuers redirecting chargeback requests to a resolution network rather than
proceeding with the processing of the chargeback.
Mobius
Chargeback Resolution Service resolves chargeback disputes, whether they are
legitimate, fraudulent or buyer’s remorse, before the chargeback process begins
by providing merchants with the first right to resolve the problem.
Mobius
Payments CEO Mia Hyun explained, “Most chargeback disputes would probably be
resolved if the buyer took the time to contact the merchant ahead of time; but
the reality is, very few buyers reach out to the merchant until after they have
started the chargeback process; and by that time there is very little the
merchant can do other than take the time to fight it or accept the chargeback
and the accompanying fees.”
She added, “No one likes giving a refund, but if the choice is a refund or a chargeback, the smart option is usually to just issue the refund and avoid fees associated with chargebacks and risk having your processing rates penalized. Mobius Chargeback Resolution Service allows the merchant to deal directly with the dispute before it becomes a chargeback; we have seen this system lower chargebacks significantly for merchants.”
When merchants sign up with Mobius Chargeback Resolution Service they receive the
complete service package of Mobius Payments’ backend chargeback remediation
service. These services now include prevention, remediation, recovery of
funds, retrieval, chargeback case files and—now—Mobius Chargeback Resolution
Service.
For information, to to MobiusPayments.com.
