SAN DIEGO—Red Apple Media has reported that its network has remained up 100 percent of the time during what is reportedly the highest-trafficked online selling season in history. With an upgraded infrastructure and one of the most reliable customer service departments in the industry, Red Apple Media has kept its servers running uninterrupted with no downtime—no matter how heavy the demand.
The Cyber Monday stampede boosted online sales up more than 20 percent from last year, reported the company, with shoppers scrambling on phones, tablets and computers to get the best deals—swelling many online stores’ traffic higher than they’d ever experienced. With Christmas quickly approaching, the team Red Apple Media team acted quickly to keep client sites running smoothly by expanded the network to accommodate the holiday rush.
“December is all about keeping servers alive and we are happy to have helped our clients experience large gains during the holiday selling season with our networks remaining strong,” said Red Apple Media CEO and co-founder Steven Daris. “The work is not yet done, of course, and our team is standing by with increased support, even answering support calls on the weekends. That’s one of the many ways Red Apple Media does business differently.”
Support calls are answered in less than five rings with no client put on hold, and online support tickets answered in less than seven minutes with online chats responded to within 45 seconds. This kind of quality customer support is essential for online success, and has been crucial this time of year.
“We are a hosting provider of e-commerce software, media streaming and managed dedicated and cloud severs with more than 16 years of experience, and we are proud that top online companies trust us with their sites at such a critical time of year,” Daris said. “With an expanded network, advancements made to our infrastructure, and exclusive consulting work with major international companies, Red Apple Media is able to provide the clients of all sizes with everything they need to thrive online.”
Individuals and companies that switch to Red Apple can get the next three months hosting free, but they must sign up before midnight Dec. 31, 2014.
To learn more about Red Apple Media and its services, please email [email protected] or call (888) 321-6239.
