SAN DIEGO, CA — One of the most time consuming activities for a webmaster is to promptly answer questions from members. Routine questions such as password reminders and resets, site map questions, renewal information and pre-sales questions can take hours every day to answer. Those are hours that site owners and webmasters don’t have available to edit, post and market their websites, let alone take any time off to relax and recharge.
While many websites try outsourcing support to companies outside the US, this often leads to frustration on both the webmasters’ and customers’ end. Working with a company that really does not understand how websites function and all of the components such as streaming media, billing, and software such as proxypass is a large risk that can be avoided by working with a company that has the experience to support membership based sites.
Red Apple Media started to offer webmaster membership support as a way to help clients build their businesses while ensuring the quality of support their members receive is accurate, professional and fast. By leveraging an in-house support team based in San Diego and Phoenix, the company can now offer support services for handling day-to-day questions from members. Red Apple Media’s support team is based in the US and its members have at least 10 years of computer skills, streaming and download, billing system and customer support experience.
The company is emphatic that it does not outsource and does not hire anyone that hasn't worked with membership sites in the past. Red Apple Media says that its goal is to “not only offer superior customer service but build long lasting relationships with our valued clients that entrust us with their business.”
