CYBERSPACE—NETbilling Inc., a provider of transaction processing and call center services, has handed over the reins of its call center to longtime employee Brian Howard.
Howard joined the NETbilling family in May of 2004 as call center agent, and quickly worked his way up to a lead representative and supervisor. He came to the job with after studying computer science at Antelope Valley College. Last year, after 11 years with NETbilling, Howard was promoted to the company's call center manager position.
NETbilling’s CEO Mitch Farber said, “Brian has been an integral part of our NETbilling family for 11 years and does an amazing job with his staff. I am pleased to have him in charge of our call center, and we are looking forward to his continued success.”
Howard manages a team of more than 40 supervisors and call center agents. He assists in new call center client setups and staff hiring and training. Farber noted that hHoward is passionate about maintaining client satisfaction and providing his staff with a great work environment.
Founded in 1998, NETbilling provides online and retail merchants with complete credit card and ACH processing solutions, including variable fraud scrubbing, advanced reporting and call center services. For more information, call (888) 357-8166 or email [email protected]. Visit NETbilling.com for more news.
