LOS ANGELES—Anne Hodder-Shipp is offering an encore of her Compassionate Customer Service webinar at a discounted rate with scholarships available.
The webinar takes place at noon PT Wednesday, March 18, and is open to anyone looking to learn how to handle concerns, complaints, and questions with tools that translate into return visits. The webinar will take place online. Attendees can participate from anywhere in the world via phone or computer.
This live training is for adult industry customer service reps, store managers, retail staff and other professionals looking to build stronger, more effective customer communication skills.
“My Compassionate Customer Service webinar has been a popular and accessible professional development tool, so I’d like to make it available this week at a discounted rate with scholarships available to those who have been financially impacted by COVID-19-related changes,” Hodder-Shipp said. “While the industry shifts to work-from-home, limited travel, and social-distancing protocols, many professionals – me included – have had to adjust to a new normal. This is a prime opportunity to build skills and benefit from professional development with reduced financial obstacles.”
Sponsored by education organization Everyone Deserves Sex Ed, Compassionate Customer Service was inspired after Hodder-Shipp was invited to speak to retailers at an event hosted by award-winning distributor Eldorado. To a standing-room-only crowd, Hodder-Shipp shared communication tools, problem-solving strategies, and humorous anecdotes while answering important questions from an eager audience of adult industry professionals.
“Stellar customer service is key for forming lasting, loyal relationships with adult retail shoppers, and that includes responding to customers in a compassionate manner,” Hodder-Shipp said. “I had a blast working with so many adult store managers and staff during the inaugural workshop and I knew I had to create a version that would be available to adult industry professionals around the world. This Compassionate Customer Service webinar teaches effective ways to communicate with people who might not know what they’re looking for or might be seeking more than just a product recommendation, and help create a sense of trust that can turn that shopper into a loyal lifelong customer.”
Compassionate Customer Service combines social psychology research with tangible communication tools and a five-step process for answering customer questions. Attendees will leave with a clear understanding of the strong impact compassion and empathy can have in a retail environment, how to strengthen their own compassion and empathy muscles, and ways to effectively improve their day-to-day interactions in their professional AND private lives.
Tickets are $39 per person; following payment, attendees will receive a private link that directly connects to the live webinar.
For those in need of a full scholarship, email [email protected] before signing up.
Sign up directly at AnneHodderAppointments.as.me/CompassionateCustomerService.
