LOS ANGELES—Industry vet and sex educator Anne Hodder-Shipp will host Compassionate Customer Service, a live training for adult industry customer service reps, store managers, retail staff and other professionals looking to build stronger, more effective customer communication skills.
“Stellar customer service is key for forming lasting, loyal relationships with adult retail shoppers, and that includes responding to customers in a compassionate manner,” Hodder-Shipp said. “I had a blast working with so many adult store managers and staff during the inaugural workshop and I knew I had to create a version that would be available to adult industry professionals around the world. This Compassionate Customer Service webinar teaches effective ways to communicate with people who might not know what they’re looking for or might be seeking more than just a product recommendation, and help create a sense of trust that can turn that shopper into a loyal lifelong customer.”
The webinar is scheduled for 2 p.m. PT Friday, March 6, and is open to anyone looking to learn how to handle concerns, complaints, and questions with tools that translate into return visits.
Sponsored by education organization Everyone Deserves Sex Ed, Compassionate Customer Service was inspired after Hodder-Shipp was invited to speak to retailers at an event hosted by award-winning distributor Eldorado. To a standing-room-only crowd, Hodder-Shipp shared communication tools, problem-solving strategies, and humorous anecdotes while answering important questions from an eager audience of adult industry professionals.
Compassionate Customer Service combines social psychology research with tangible communication tools and a five-step process for answering customer questions. Attendees will leave with a clear understanding of the strong impact compassion and empathy can have in a retail environment, how to strengthen their own compassion and empathy muscles, and ways to effectively improve their day-to-day interactions in their professional AND private lives!
Compassionate Customer Service will take place online. Attendees can participate from anywhere in the world via phone or computer. Tickets are $49 per person; following payment, attendees will receive a private link that directly connects to the live webinar.
Learn more at EveryoneDeservesSexEd.com/online-trainings or signup directly at AnneHodderAppointments.as.me/CompassionateCustomerService.
Hodder-Shipp has worked in the adult industry since 2007; she is the founder of sex-positive PR and marketing firm Hodder Media Inc. and the lead educator at EDSE, which hosts online trainings, professional development workshops, and certifications for sexuality professionals. EDSE’s next 25-hour sex educator certification will take place April 18-19 and 25-26 in Los Angeles – learn more or sign up here: https://everyonedeservessexed.com/certification
