PHILADELPHIA—Sextoys.com, which experienced strong growth in sales and traffic in 2009, is leading the way for the industry in 2010 with 24 hours a day, 365 days a year live telephone customer service.
Utilizing a skilled customer service staff to assist customers with purchases and questions about orders, Sextoys.com can now field calls at any time of the day or night year round. By offering direct human contact with customers, Sextoys.com will provide the most comprehensive live phone support in the industry.
Project Director Mark Farlow summarized the ideas that led to this decision. "We feel that we can offer consumers the kind of attention that makes them comfortable shopping with us, and this initiative lets them know that we will work around the clock to make sure they're satisfied. We also want to give people a variety of options for purchasing, including ordering over the telephone whenever they like, not just during banking hours.”
Many online sex toy retailers offer phone support during business hours, but Sextoys.com is expanding that convenience to match the schedules of users, regardless of when they would like assistance. The company views this as an extension of its commitment to provide consumers with premium service. This has already begun with information and education campaigns and a commitment to helping consumers get the details they need to make the best decision about their sexual health and well being.
As Farlow succinctly states, “Our goal is to be the premiere customer service providers in our industry, E-commerce, or otherwise.”
The live telephone customer service program began on Dec. 22, and the company plans to see continued growth in its popularity as more people become aware of the opportunity to use it. And with a growing global community of Sextoys.com shoppers, the company believes that growth could be substantial.
For more information, contact Mark Farlow, project director, at [email protected] or call (215) 418-2700.
