CYBERSPACE—Lovehoney,the United Kingdom's biggest online adult retailer, has been nominated for the Customer Award and is up against household names ASOS, John Lewis and Ocado.
As well as being the only company in its category to offer 24-hour customer service and a 365-day no-quibbles returns policy in the U.K., Lovehoney is also the only business that accepts and carries out customer calls in the Welsh language.
Lovehoney co-founder Neal Slateford said, "We're delighted to be recognised as real players in the online retail world, especially amongst such influential peers. To be nominated once is fantastic, to win is extraordinary ... but to be invited back and nominated for a second year running is something we really couldn't have anticipated. It's hugely exciting for us."
After appearing in its own six-part documentary, Frisky Business, Lovehoney received a huge amount of interest, adding to the plethora of positive coverage already gained over the course of 2014.
The company is also soon to be expanding the Fifty Shades of Grey collections, for which it holds the exclusive worldwide rights.
All nominated companies are also up for the overall Internet Retailing Award, which Lovehoney won in 2013.
The awards take place on June 26 at One Mayfair in London. Vote for Lovehoney to win the Internet Retailing Award here.
