Netbilling is expanding to include high-risk merchant account acquisitions and more call center capabilities, the company announced this week.
The company says these moves should benefit Webmasters using the additional services and needing merchant accounts or customer service solutions “Webmasters are offered assistance and direction in all aspects of merchant account obtainment, from site compliance to the completion of the actual application," said merchant services director Erin Vega in an announcement, "and as always Netbilling will undoubtedly provide the most competitive rates and unsurpassed quality of service.”
Vega told AVN Online the move wasn't as risky as it might have seemed looking on the surface.
"We've always worked with adult merchants, since our inception, and a lot of our merchants are in need of accounts," Vega said. "In the past we referred them out. It just seemed like a smart move to make it more inclusive and to handle them in-house, so they don't have to search around. They have somebody that they trust and who they are familiar with and already have a relationship with."
Another factor minimizing the perceived risk, she said, is that Netbilling is not underwriting these accounts directly. "We're just doing the acquisitions," she said. "Helping them complete the application they will need, what kind of compliance they will have to do, the site information, the terms and conditions, staying in contact with them."
Vega said Netbilling has already heard back from several customers on the new in-house handling. "They've just been thrilled that they don't have to speak to anybody else now," she said. She also said she hoped other companies similar to Netbilling followed their lead and set themselves up to such high-risk merchant account handling and arranging.
"I think it would be a good decision if they did," she said. "There's some companies available who've always done merchant accounts and gateway processing, and it's a huge arena. The industry's only going to grow."
Meanwhile, Netbilling's California expansion has meant extended call center services, since they now have the capacity for outgoing telemarketing, order placement verification, and "a myriad of other customer-related support and communication solutions," Netbilling said in the announcement. The company said using a 24/7 call center guarantees Webmasters that customer concerns are handled expediently no matter where.
For more information, visit Netbilling on the Web or contact (888) 357-8166.
