FORT LAUDERDALE, Fla.—Digital payment processor Segpay has announced that it has made system-wide enhancements to its merchant services platform. These updates are designed to improve the suite of solutions offered to merchants, and are expected to enhance the payments experience in every aspect from real-time reporting to simplified client management.
Segpay’s new Systems Status Page reports any issue in real-time going back over the previous seven days. It’s designed as a performance tracker of all systems and will automatically describe any incident as well as if and how it was resolved. Merchants can subscribe to receive text and email alerts from the Systems Status Page managed by Segpay’s IT department.
“We’re excited to be the first company in the space to offer a real-time reporting tool for our merchants,” said Jeff Rosenzweig, Segpay VP of Operations. “It furthers our mission of being transparent with our clients at every step of the payment process.”
Additionally, Segpay announced the rollout of its new Merchant Portal, developed with a simplified, modern look showcasing the platform’s functionality. The new design provides additional space at the top of the pages allowing for more room to view search results. The portal will also become a central location for necessary "Know Your Customer" (KYC) document management, allowing merchants to locate requirement documents easily through a tab system.
“These updates elevate and simplify the payments experience while still providing a modern, sophisticated design,” said Segpay CEO Cathy Beardsley. “In a year that has been challenging for us all, we really wanted our merchants to be able to focus on their business as we continue to help them get paid.”
Segpay has also updated its API process, allowing merchants to look up a credit card number to determine if it was ever used for a successful transaction at Segpay. This provides advanced merchants a way to build their own system through the lookup—a process that will become necessary with the upcoming French age verification laws.
To learn more about Segpay’s new enhancements, contact [email protected].
