TEMPE, AZ—CCBill, one of the leading online payments providers, has announced the launch of its latest feature, the CCBill Ideas Board, where the company's merchants, consumers, affiliates, and partners can post, vote and collaborate on potential product features, account and service ideas. Created with an end-goal to build better products for the entire CCBill community, the CCBill Ideas Board opens up the conversation on what is important to CCBill users and empowers them to have a more influential role in future products.
The new CCBill Ideas Board is located within the CCBill Knowledge Base, where users can search, browse, and reference a wide portfolio of helpful CCBill product-related articles. With the addition of the CCBill Ideas Board, the CCBill community can now easily submit product recommendations related to a current CCBill product, or an entirely new product or service. Once a user submits an idea to the Board, the idea goes to the CCBill Product Team, which will review the idea to determine if it aligns with the CCBill product strategy. Updates, including whether an idea makes it to the development stage, are added throughout the product lifecycle to keep the community up-to-date on the idea’s status.
In the past, CCBill has utilized direct user feedback to develop and release an assortment of successful products including payment methods, third party integrations, and CCBill Mobile Stats. The new CCBill Ideas Board should give a stronger voice to the valuable CCBill user base, while providing a more streamlined feedback process, and allowing for a new level of transparency into the new products and features that CCBill is developing.
“Our users are vast and include everyone from business professionals and marketers to developers and designers. Their diverse feedback has positively impacted the success of some of our most widely used features,” said Raymond Kelsey, Director of Brand Management for CCBill. “There is a vault of good ideas out there and we believe our merchants, affiliates, partners and consumers have the best insight into what they need from their online payment service to be successful.”
CCBill users may visit the CCBill Knowledge Base to share their product-related ideas with the community, to comment and to vote on existing ideas on the new CCBill Ideas Board.
