CANOGA PARK, Calif.—2023 AVN Best Enhancement Manufacturer Wicked Sensual Care (www.wickedsensualcare.com) is shining its Retail Employee Spotlight on Ashley Yates of Enchantasys. The popular boutique currently has a perfect five-star rating based on over 50 Google customer reviews.
“I’ve always been fascinated by adult toys,” Yates revealed to Wicked Sensual Care as the impetus for her career in the pleasure products space. “The older I got, the more eclectic my taste became, so wanting to work at an adult store was a no brainer for me. I think it’s great to help people develop their own fantasies and help them bring them to life in a safe and consensual way.”
Once her career began thriving at Enchantasys, Yates' approachable demeanor and personal interests fulfilled an important niche for the store’s clientele. “Now going back to my own taste, my area of expertise is most definitely bondage and submission. I know a lot of the ins and outs of it, and how to use those kinds of toys in a safe way.”
Yates knows how important it is to her clients when an employee goes out of their way to be helpful, and enjoys taking ownership of an issue to solve a problem for a consumer. “Customers always come in looking for ways to spice things up. Watching their faces light up when you can piece something together for them is incredible. It has to be my favorite part of my job.”
“Ashley knows being treated well has, and always will, matter to people,” observed Wicked Sensual Care director of sales Jennifer Brice. “Customers aren't the only beneficiaries of great service; when executed the right way, it empowers employees to make good decisions and do their best work. So the business case for superior customer service is both a marketing strategy and a way to build a strong company culture. Every day, Ashley proves great service is great for business.”
For Yates, a superior customer interaction is about nurturing a genuine relationship with someone and doing everything she can to make them feel acknowledged, appreciated, and heard. “I think too many people limit themselves or shame themselves for things that they want to do or try. But to tap into who you are as a whole person without fear of societal norms is the most liberating feeling. Don’t ever be ashamed of who you are. More people will love you for you when you’re honest with yourself.”
Those working in the retail pleasure products space are invited to nominate employees who continuously exceed expectations for Wicked Sensual's Retail Employee Spotlight. A candidate may be nominated by sending their name, store/city, and a brief paragraph about why they deserve to be chosen (a photo is optional) to [email protected], or by filling out this form. Candidates may also self-nominate. Like Yates, the next Retail Superstar will be profiled in Wicked Sensual Care's monthly newsletter.
To learn more about Wicked Sensual Care, visit WickedSensualCare.com.
