LOS ANGELES—Wicked Sensual Care is featuring Hollie of Elations in East Ridge, Tenn. as its Retail Employee Spotlight in the company’s newsletter.
Located at 5811 Ringgold Road, Elations carries a large selection of adult toys, lingerie and gifts in the metropolitan Chattanooga area.
Each month, the 2022 AVN Best Enhancement Manufacturer selects a new individual in the pleasure products segment to be interviewed for the regular feature in the Wicked Sensual Care newsletter. In conversation, Hollie revealed herself to be an accomplished customer service industry veteran with nearly two decades of experience. “I wish I had a really good story about how I got started here,” she said. “I was tired of working in fast food and thought I would just put in an application and see what happened. I've been here since 2006!”
Known throughout the metropolitan Chattanooga region as an exceedingly customer-friendly shop, Elations currently has nearly 80 reviews on Google, with one five-star reviewer raving, “This place is amazing! They taught us a lot, were very engaged in our questions, and helped us with more than expected. They are patient and very informative. I'm so glad we stopped here.”
In Hollie’s view, sex education and product knowledge are key to earning such consistently positive feedback. They not only help generate customer satisfaction but assist in erasing consumer doubts, making it easier to identify specific needs and, as a result, increased customer loyalty. “I try to learn about everything new that comes in,” she said. “It is a fun challenge, considering all the different items we carry. I love teaching people about lubes. Most people don’t know there are so many options and each one can help in different ways.”
The feature article also hails Hollie’s product knowledge and the upbeat, positive energy she brings to her career at Elations. Her strengths, the article notes, include her ability to make her customers feel at home every time they visit. “I like that we get to have fun while at work. I like helping people be happy and healthy. When people come in shy and timid, I try to get them to relax so they will open up about their needs and hopefully leave with a bit more confidence.”
“Hollie reminds us that the right combination of talent, skills and attitude will help best serve a customer’s needs,” said Wicked Sensual Care sales director Jennifer Brice. “And we want her to know we appreciate her hard work. She puts a lot of effort into what she does, and it shows.”
Retail professionals are invited to nominate employees and colleagues who continuously exceed expectations and deserve recognition for their ability to position themselves as product and industry experts. To submit a nomination, send the person's name, store name, location/city, store social media handles and a brief paragraph about why they deserve to be nominated along with an optional photo to [email protected], or fill out the form here.
For more information, contact your preferred distributor, Wicked Sensual Care sales rep, or email [email protected].
To keep up with Wicked Sensual Care, visit WickedSensualCare.com and follow the brand on Facebook, Instagram and Twitter.
