LOS ANGELES—Wicked Sensual Care is featuring David Brasseaux of Adam & Eve Houston – Montrose on its Retail Employee Spotlight in its monthly newsletter.
"I was looking for a second job and thought to myself, ‘where would I not mind being at work and working every day,’" said David, reflecting on his initial foray into the adult retail space. “I applied here first [at Adam & Eve in Houston - Montrose] and got the job!”
The store is located at 1111 Westheimer Road in Houston.
Thanks to Brasseaux and his co-workers, the store’s staff has earned the nickname The Dream Team in rave reviews on Google, Yelp, and Facebook, with one five-star Yelp review stating, “Sierra, David, and Tyler, or shall I say the ‘The Dream Team,’ are simply the best! They are very knowledgeable and their vibe gives great energy, especially for a person like me that didn't know anything. So whoever their manager is, please know you have a rare trio. They should be acknowledged, because in my heart they are rock stars. I love you all!”
In its announcement, Wicked Sensual Care wrote “Brasseaux’s naturally friendly disposition, upbeat personality, and ability to engage others in conversations is reinforced by a resilient work ethic and a willingness to go the extra mile to deliver an outstanding customer experience.”
“I would say my specialty is reassuring people that yes, we do in fact know what we're talking about. We are always here to help them when they're hesitant to ask for assistance,” he said.
Because he knows how frustrating it is for customers to be interacting with a sales representative who doesn’t understand their needs, he tests and studies new releases so he can provide support that comes from a place of experience and understanding. “What I like the most about my job is getting to learn about all the new stuff coming out and educating myself more about the products.”
“Customer service is about more than just the answers you give, it’s about how you give them,” said Wicked Sensual Care Account Manager Nicole Talley. “David knows how to assess a situation and deliver the right message at the right time. Often, buying decisions are based on how the customers feel they’re being treated. David’s friendly and positive tone, his ability to ask effective questions and listen actively, and his high emotional intelligence all make him ideally suited for a public-facing career in the pleasure products space.”
For his part, David is a fan of Wicked Sensual Care’s products. “If you don't use Wicked lube, go to the store and get some. You won't be disappointed. Remember, they're vegan and animal cruelty free!”
Those working in the retail sector of the pleasure products space are invited to nominate employees and colleagues who continuously exceed expectations and deserve recognition for their ability to position themselves as product and industry experts. To submit a retail professional for consideration, send their name, store name, location/city, store social media handles, and a brief paragraph about why they deserve to be a included (photograph optional) to [email protected], or by filling out this form. Individuals may also self-nominate.
For more information, please contact your preferred distributor, Wicked Sensual Care sales rep, or email [email protected].
For more updates from Wicked Sensual Care, visit WickedSensualCare.com and follow the brand on Facebook, Instagram and Twitter.
